Terms and conditions for purchase with Martin & Pleasance UK Ltd

Published November 2014

 

GENERAL CONDITIONS


The agreement applies to the relationship between you as a customer (CUSTOMER) and Martin & Pleasance UK Ltd.

BY PLACING A CHECK MARK IN THE "I ACCEPT THE TERMS AND CONDITIONS" CHECKBOX OR OTHERWISE USING THE Martin & Pleasance UK Ltd WEBSITE, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

If you agree, place a check mark in the "I accept the Terms and Conditions" checkbox during the checkout process. If you place a check mark in the "I accept the Terms and Conditions" checkbox without actually reading this agreement, you will nevertheless be legally bound. If you do not agree to be bound by the terms of this Agreement, do not place a check mark in the "I accept the Terms and Conditions" checkbox. If you do not place a check mark in the "I accept the Terms and Conditions" checkbox you will not be able to purchase goods from the site or proceed with the registration process to become a subscriber.

 

Martin & Pleasance UK Ltd:

* Personal information: Any information stored in the Martin & Pleasance UK Ltd membership database will only be used internally. Martin & Pleasance UK will not disclose information to other parties. Information stored at the conclusion of the subscription. Martin & Pleasance UK is responsible for the management of personal information.

* Reserves the right to close down the website www.martinandpleasance.co.uk and / or its online store due to unforeseen disruptions in operations outside Martin & Pleasance UK's control.

* Reserve the right to make reasonable changes to the offer based on seasonality, market competition and other business matters.

* Reserve the right to limit or discontinue the delivery service.

* Disclaim any responsibility for any loss or damage to persons resulting from the use and / or abuse of Martin & Pleasance UK products or information provided or distributed by Martin & Pleasance UK. Martin & Pleasance UK Ltd will be liable by their own negligence in relation to product content.

* Have the right to assign this contract to third party.

 

CUSTOMER:

* Is responsible to check that Martin & Pleasance UK Ltd products are appropriate for their health and conditions or medications being taken.

* If signed up to a personal subscription purchase agreement with Martin & Pleasance UK Ltd they understand that can not be transferred to another party without the consent of Martin & Pleasance UK Ltd.

* Understands and agrees that no information on www.martinandpleasance.co.uk, or other information received or published by Martin & Pleasance UK Ltd, are intended to be or should be construed as medical diagnosis or treatment. Information provided is not a substitute for medical advice and is intended to be for general information only.

* Must ensure the nominated credit card it active. If a card is stolen, it is the customer's responsibility to contact us to update card details.

* Accepts that this agreement can be terminated if the online store must be shut down due to unforeseeable disruption in operations.

* Is obliged to notify if there is a change of address. Martin & Pleasance UK Ltd can not be held responsible for any product lost or stolen in the event of failure to update address details.

 

SINGLE PURCHASE CONDITIONS

 

1. AUTOMATIC CREDIT / DEBIT CARD / PAYPAL PAYMENT METHOD AGREEMENT

Payment is made at the time of ordering by Credit Card or PayPal account.

2. PAYMENT FAILURE

If a payment is declined, goods will not be shipped until the customer provides corrections to payment information and a successful payment transaction is completed.

3. PRICE ADJUSTMENT

Martin & Pleasance UK Ltd reserves the right, without prior notice, to regulate the product price corresponding to the increase in the consumer price index.

4. PROCEDURE FOR SHIPPING OF GOODS

For general sale, goods are shipped within 1-3 working day from date of the order either by Royal Mail or courier.

If the package is not delivered successfully with Royal Mail, a card will be left and the goods can be collected from your nearest Royal Mail depot. With courier deliveries, cards will be left to notify of delivery attempt and it is the responsibility of the customer to arrange redelivery. After 2 attempts, it will be returned to their depot and back to the warehouse. A re-shipping fee will apply to resend the goods once they have returned to the depot. A re-shipping fee will apply if goods are returned due to incorrect or incomplete address details being supplied on the website by the customer. If the customer receives a packet that is not in accordance with the agreement and the package is returned, the customer will not be charged for this.

 

DELIVERY SERVICE CONDITIONS – for existing customers only.

 

1. AUTOMATIC CREDIT / DEBIT CARD / PAYPAL PAYMENT METHOD AGREEMENT

By accepting this Agreement, Subscriber authorizes an automatic recurring payment to Provider from the Subscriber's credit, debit, bank card or PayPal account (the "Automatic Recurring Payment Method") for the duration of the agreement. Payment will be deducted from the nominated credit card every 2 months, 3 days prior to the goods being are shipped.

The delivery service provides two months worth of product every two months. The shipping of product will continue until the subscription is cancelled. There is a 2 month cancellation period – the subsequent delivery will be the last.

2. AUTOMATIC RECURRING PAYMENT FAILURE

If a payment demand on Subscriber's Automatic Recurring Payment Method is declined, goods will not be shipped until the customer provides corrections to payment information and a successful payment transaction is completed.

Martin & Pleasance UK will provide adequate opportunity for the customer to correct payment details. In the case of material breach of payment (two or more simultaneous denied credit card transaction requests) Martin & Pleasance UK Ltd are within their right to pursue payment for the remainder of the outstanding contract value via a debt collection agency.

3. PRICE ADJUSTMENT

Martin & Pleasance UK Ltd reserves the right, without prior notice, to regulate the product price corresponding to the increase in the consumer price index.

4. PROCEDURE FOR SHIPPING OF GOODS

For delivery service customers, shipment of goods will take place 1-2 days after the 'First Delivery Date' customer specifies during the order process. Shipment of goods will only take place once payment has been confirmed. Each subsequent shipment, product will be sent at two monthly intervals at the same time of the month as the initial subscription date. Payments will be deducted from the nominated credit card or PayPal account at this time.

If the package is not delivered successfully after 2 attempts, it will be returned to the depot. A re-shipping fee will apply to resend the goods once they have returned to the depot. A re-shipping fee will apply if goods are returned due to incorrect or incomplete address details being supplied on the website by the customer. If the customer receives a packet that is not in accordance with the agreement and the package is returned, the customer will not be charged for this.

a. CHANGE OF ADDRESS: can be done online by the customer but must be submitted 10 days prior to the next scheduled delivery date. Changing the delivery address after this date may incur additional delivery charge if the goods have already left the warehouse.

5. PUTTING A SUBSCRIPTION 'ON HOLD'

Due to changes in service, it is no longer possible to put the delivery service on hold. Customer will need to cancel the contract, receive the final delivery and sign up again when wishing to resume the service.

6. TERMINATION OF DELIVERY CONTRACT

If the customer wishes to terminate their delivery service, they need to contact Martin and Pleasance via email. If there is an active order in the system that is the process of being shipped, the cancellation request will be processed AFTER this order has been shipped. The cancellation period is 2 months, which means customer will receive one more delivery from the date that the cancellation request is processed.

7. SPECIAL CONDITIONS

A customer may, due to extenuating circumstances, propose that it is no longer possible to complete the contract period, ie if the subscriber is unable to consume Martin & Pleasance UK products for reasons such as an allergic reaction or intolerance and need to terminate immediately. These requests must be made via email and backed up by official documentation to support the extenuating circumstances (e.g letter from healthcare professional, relocation job offer, etc).

8. Subscriptions are not available in conjunction with any other discounts or offers.




© 2014 Martin & Pleasance UK Ltd. All Rights Reserved.
Please note, you may only order products from the country store which matches the country of your delivery address. If your delivery address country is not listed, please choose " Europe (EUR)".